Background Checks

Request Checkr-hosted background checks for volunteers and staff from Tools → Background Checks. Track status and expiration. Available on PlusProEnterprise. A known failure before the invitation is created is refunded. Unclear provider or payment outcomes stay charged for manual recovery.

Background Checks is an operational Tools hub app—not a field you edit manually on each profile. AlignMint initiates Checkr invitations; candidates enter sensitive data directly in Checkr. AlignMint stores status, timing, and audit fields only—never SSNs, report PDFs, or raw Checkr payloads.

What You Can Do

• Switch between volunteer and staff tabs with summary tiles (not started, invited, in progress, needs review, cleared, expired)
• Send a secure Checkr invitation when status allows and Checkr is configured
• Filter and search the current result set. There is no Excel export
• Expiration is 730 days

Status Overview

Common statuses include invited, candidate submitted, in progress, needs review, cleared, expired, invitation expired, canceled, disputed, and request failed. Needs-review items go through AlignMint review and need the separate adjudicate permission. Legacy pending/failed rows may still appear from older data.

Common Tasks

Invite a volunteer to complete a check

1. Open Tools → Background Checks and select the Volunteers tab.
2. Confirm Checkr preflight shows ready; request buttons stay disabled when provider keys are missing.
3. Send invitation. A known failure before the invitation is created is refunded. Unclear provider or payment outcomes stay charged for manual recovery.

Good to Know

Needs-review items go through AlignMint review and need the separate adjudicate permission. Expiration is 730 days.

When Checkr is not configured, the UI explains that no Minties will be deducted and invitations remain disabled. Pair cleared checks with Volunteer Settings requirements for sensitive activities.

Available on PlusProEnterprise. Invitations use Minties. See Minties for balance details.

Related guides

• Volunteer management
• Volunteer settings